Last updated: 22 October 2026
This policy explains when you can get your money back for an order placed on xpbound.com, operated by EXAMPLE COMPANY LTD (Company No. 00000000).
1. Digital content and your right of withdrawal
Keys are digital content delivered immediately after payment. At checkout you ask us to start delivery straight away and acknowledge that you lose the statutory right of withdrawal once the content is supplied. To stay fair, we still offer the voluntary refund window below.
2. The 24-hour window for unrevealed keys
You can request a refund for an order when both conditions are met:
- less than 24 hours have passed since the order was delivered; and
- no key of that order has been revealed in Orders & keys.
Revealing any key of an order closes the refund window for the whole order, because our distributor returns keys per order and cannot confirm whether a revealed key was seen or used.
3. Faulty keys
If a key does not work (for example it is reported as already used or invalid), contact support with your order number and a screenshot of the activation error. We check the key with the distributor and provide a replacement key or a refund. This does not affect your statutory rights.
A key that cannot be activated because of a region mismatch is not faulty. The activation region is shown on the product page before purchase.
4. Orders that could not be delivered
If an order shows "Needs attention" and the distributor cannot deliver the key, we refund the order in full.
5. How to request a refund
Write to support@xpbound.com or use the contact form and choose "Refund request". Include your order number (for example 1789571071-4YKXTA).
Approved refunds are returned to the original payment method in the currency you paid. Your bank may need a few business days to show the money on your statement.